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RETURNS AND REFUNDS

I gladly accept returns. Contact me within14 days of delivery. Return items back within 30 days of delivery. I accept cancellations if made within 2 hours of purchase. After this time I may have already purchased postage and shipped your order. But please contact me if you have any problems with your order. Due to the nature of the following items, unless they arrive damaged or defective, I can't accept returns for: 

  • Custom or personalised orders 

  • Digital downloads 

  • Earrings (for health/hygiene reasons)

Unless faulty, buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be issued via the original method of purchase once returned goods have been recieved. Thank you for your understanding.

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POSTAGE AND PACKAGING

ARTofFLIGHTmacrame ships only to the UK. All orders are shipped via Hermes (2-5 working days delivery time). When I purchase the shipping label you will recieve an email direct from the courrier with shipping details and tracking.  

Please note, shipping fees apply. Unfortunatley, due to Covid-19 many companies have increased their shipping fees but I have tried to make my fees as reasonable as possible and I don't make any money from them so please don't begrudge me!

On a happier note, all my packaging is plastic free so please reuse and/or recycle! :)

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