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RETURNS AND REFUNDS

I gladly accept returns. Contact me within14 days of delivery. Return items back within 30 days of delivery. I accept cancellations if made within 2 hours of purchase. After this time I may have already purchased postage and shipped your order. But please contact me if you have any problems with your order. Due to the nature of the following items, unless they arrive damaged or defective, I can't accept returns for: 

  • Custom or personalised orders 

  • Digital downloads 

  • Earrings (for health/hygiene reasons)

Unless faulty, buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be issued via the original method of purchase once returned goods have been recieved. Thank you for your understanding.

 
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POSTAGE AND PACKAGING

ARTofFLIGHTmacrame ships only to the UK. All orders are sent via Hermes (2-5 working days delivery time). Please provide your email upon purchase to recieve tracking information. Please contact me with any queries regarding deliveries. 

Please note, shipping fees apply. I have tried to make my shipping fees as fair as possible. I do not make any money from shipping. In fact my shipping fees are less than the actual cost to ship so please don't begrudge me!

All my packaging is plastic free so please reuse and recycle! :)

 
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YOUR PRIVACY

This website is operated by Laura Kiefer and whose registered address is 2 Colchester Terract SR47RY (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.artofflightmacrame (our website) you are accepting and consenting to the practices described in this policy.

Types of information we may collect from you

We may collect, store and use the following kinds of personal information about individuals who visit and use our website:

Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form, subscribe to the site, make a purchase or submit a testamonial. The information you give us may include your name, address, e-mail address and phone number.

Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:

  • technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform;

  • information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

How we may use the information we collect

We use the information in the following ways:

Information you supply to us. We will use this information:

  • to provide you with; information and/or services that you request from us; marketing communications; shipping tracking services; purchase confirmation emails.

Information we automatically collect about you. We will use this information:

  • to administer our site including troubleshooting and statistical purposes;

  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

  • security and debugging as part of our efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245

Disclosure of your information

This website in made in conjunction with WiX. We do not rent, sell or share personal information about you with other people or non-affiliated companies. 

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third party links

Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to artofflight@yahoo.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to artofflight@yahoo.com.

 

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United Kingdom

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